# JUKLAK JUKNIS Form Pengajuan IT



# Akses Aplikasi WIKA

<p class="callout info">Sebelum melakukan pengajuan, User harus sudah terdaftar di WZONE</p>

1. User Login melalui portal **[WZONE](https://wzone.wika.co.id/)**
2. Klik menu aplikasi (WForm)  
    [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-04/scaled-1680-/image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-04/image.png)
3. [<span style="color: rgb(0, 0, 0);">User akan diarahkan ke Sistem Pengajuan Aplikasi IT WIKA, kemudian Klik tombol </span>**<span style="color: rgb(0, 0, 0);">Tambah Pengajuan</span>**](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/image.png)
    
    [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/dyGimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/dyGimage.png)
4. [<span style="color: rgb(0, 0, 0);">Klik ***Dropdown List,*** kemudian pilih **Ak**</span>](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/image.png)**ses Aplikasi WIKA[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/23ximage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/NH3lztzrvimage.png)**
5. Pilih salah satu **Jenis Aplikasi**
    
    [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/isQimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/isQimage.png)
6. Aplikasi akan menampilkan detail informasi User [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/Uciimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/Uciimage.png)
7. Isi **Alasan Pengajuan** pada kolom yang tersedia, kemudian klik tombol **Buat Pengajuan**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/w17image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/w17image.png)
8. Klik **OK**  [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/HaDimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/HaDimage.png)
9. Akan muncul Pop-up **Success** pada bagian pojok kanan bawah [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/mMkimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/mMkimage.png)
10. User dapat melihat perkembangan pengajuan melalui History Pengajuan [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/rZ8image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/rZ8image.png)
11. User dapat melihat status pengajuan melalui ***Link*** yang tercantum pada Email [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/A5timage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/A5timage.png)
12. Refresh page secara berkala untuk melihat perkembangan Status Pengajuan [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/WjIimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/WjIimage.png)
13. Status pengajuan sudah **Diterima**, User menunggu **Approval** dari Operation Manager (OM) [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/EI3image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/EI3image.png)
14. Status pengajuan **Approved,** kemudian informasi persetujuan pengajuan akan dikirimkan melalui email [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/EKQimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/EKQimage.png)
15. ***Checklist Checkbox*** pernyataan yang tersedia, kemudian klik tombol **Selesaikan** [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/YV6image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/YV6image.png)
16. Pengajuan Akses Aplikasi WIKA telah berhasil [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/Q7Limage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/Q7Limage.png)
17. Pemberitahuan akun akses aplikasi WIKA akan dikirimkan melalui email [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/lE4image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/lE4image.png)
18. User tidak bisa mengajukan lebih dari satu formulir dalam satu waktu (status formulir harus selesai terlebih dahulu) [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/a26image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/a26image.png)

# Pengajuan Email WIKA

<p class="callout info">Sebelum melakukan pengajuan, User harus sudah terdaftar di WZONE</p>

1. User Login melalui portal **[WZONE](https://wzone.wika.co.id/)**
2. Klik menu aplikasi (WForm)  
    [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-04/scaled-1680-/image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-04/image.png)
3. [<span style="color: rgb(0, 0, 0);">User akan diarahkan ke Sistem Pengajuan Aplikasi IT WIKA, kemudian Klik tombol </span>**<span style="color: rgb(0, 0, 0);">Tambah Pengajuan</span>**](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/image.png)
    
    [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/dyGimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/dyGimage.png)
4. [<span style="color: rgb(0, 0, 0);">Klik ***Dropdown List,*** kemudian pilih **Pengajuan Email** </span>](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/image.png)**WIKA [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/zKtimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/zKtimage.png)**
5. Isi Alasan pengajuan email pada *Textbox* yang tersedia, kemudian klik tombol **Buat Pengajuan** [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/u8eimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/u8eimage.png)
6. Klik tombol **OK** [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/J1gimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/J1gimage.png)
7. Akan muncul pop-up **Success** pada bagian pojok kanan bawah [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/ikJimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/ikJimage.png)
8. User dapat melihat perkembangan status pengajuan melalui History Pengajuan [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/6mdimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/6mdimage.png)
9. User dapat melihat status pengajuan melalui ***Link*** yang tercantum pada Email [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/fXeimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/fXeimage.png)
10. Refresh page secara berkala untuk melihat perkembangan Status Pengajuan [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/igQimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/igQimage.png)
11. Status pengajuan sudah **Diterima**, User menunggu **Approval** dari Operation Manager (OM) [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/nC7image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/nC7image.png)
12. Status pengerjaan **Completed**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/Zgdimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/Zgdimage.png)
13. <span style="color: rgb(0, 0, 0);">[ Pemberian akses **Berhasil** diselesaikan](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/vq6image.png)</span>
    
    [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/vq6image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/vq6image.png)
14. Klik ***Link*** yang tercantum pada email pemberitahuan status pengajuan Email WIKA [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/aLXimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/aLXimage.png)
15. ***Checklist Checkbox*** pernyataan yang tersedia, kemudian klik tombol **Selesaikan**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/11Aimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/11Aimage.png)
16. Pengajuan Email WIKA telah berhasil [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/E5cimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/E5cimage.png)
17. Pemberitahuan Akun pengajuan Email WIKA akan dikirim melalui email [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/RaPimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/RaPimage.png)

# Permintaan Produk / Layanan

<p class="callout info">Sebelum melakukan pengajuan, User harus sudah terdaftar di WZONE</p>

1. User Login melalui portal **[WZONE](https://wzone.wika.co.id/)**
2. Klik menu aplikasi (WForm)  
    [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-04/scaled-1680-/image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-04/image.png)
3. [<span style="color: rgb(0, 0, 0);">User akan diarahkan ke Sistem Pengajuan Aplikasi IT WIKA, kemudian Klik tombol </span>**<span style="color: rgb(0, 0, 0);">Tambah Pengajuan</span>**](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/image.png)
    
    [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/dyGimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/dyGimage.png)
4. [<span style="color: rgb(0, 0, 0);">Klik ***Dropdown List,*** kemudian pilih </span>](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/image.png)**Permintaan Produk / Layanan** [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/A1rimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/A1rimage.png)
5. Mengisi Pertanyaan pada poin **Strategic**, kemudian klik **Next**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/DeZimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/DeZimage.png)
6. Mengisi pertanyaan pada poin **Ruang Lingkup &amp; Integrasi**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/h7yimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/h7yimage.png)
7. Klik tombol **Next** [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/SQximage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/SQximage.png)
8. Mengisi pertanyaan pada poin **Penyedia Jasa (Vendor)**, kemudian klik tombol **Next**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/VJXimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/VJXimage.png)
9. Mengisi pertanyaan pada poin **Risiko**, kemudian klik tombol **Next**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/c8Simage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/c8Simage.png)
10. Upload dokumen pendukung yang dibutuhkan, kemudian klik tombol **Buat Pengajuan** ![](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/embedded-image-u6vv5ryz.png)
11. Klik tombol **OK** [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/OHLimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/OHLimage.png)
12. Pengajuan berhasil dibuat [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/Ytgimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/Ytgimage.png)
13. User dapat melihat perkembangan pengajuan melalui History Pengajuan [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/3Ldimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/3Ldimage.png)
14. User dapat melihat nomor tiket dan status pengajuan melalui ***Link*** yang tercantum pada email [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/Uyvimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/Uyvimage.png)
15. Pengajuan berhasil disetujui [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/C4Qimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/C4Qimage.png)
16. User akan mendapat email pemberitahuan dengan informasi **status** dan ***Link*** detail proses di dalamnya [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/YIgimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/YIgimage.png)
17. Refresh page secara berkala untuk melihat perkembangan History Status [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/Ywiimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/Ywiimage.png)
18. User akan mendapat email pemberitahuan terkait status pengajuan, kemudian klik ***Link*** untuk melihat detail [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/JL9image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/JL9image.png)
19. Progress 1-99%, status berubah menjadi **On Progress**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/bLRimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/bLRimage.png)
20. Progress 100%, status berubah menjadi **Done**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/B1Uimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/B1Uimage.png)