# Permintaan Produk / Layanan

<p class="callout info">Sebelum melakukan pengajuan, User harus sudah terdaftar di WZONE</p>

1. User Login melalui portal **[WZONE](https://wzone.wika.co.id/)**
2. Klik menu aplikasi (WForm)  
    [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-04/scaled-1680-/image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-04/image.png)
3. [<span style="color: rgb(0, 0, 0);">User akan diarahkan ke Sistem Pengajuan Aplikasi IT WIKA, kemudian Klik tombol </span>**<span style="color: rgb(0, 0, 0);">Tambah Pengajuan</span>**](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/image.png)
    
    [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/dyGimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/dyGimage.png)
4. [<span style="color: rgb(0, 0, 0);">Klik ***Dropdown List,*** kemudian pilih </span>](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/image.png)**Permintaan Produk / Layanan** [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/A1rimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/A1rimage.png)
5. Mengisi Pertanyaan pada poin **Strategic**, kemudian klik **Next**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/DeZimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/DeZimage.png)
6. Mengisi pertanyaan pada poin **Ruang Lingkup &amp; Integrasi**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/h7yimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/h7yimage.png)
7. Klik tombol **Next** [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/SQximage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/SQximage.png)
8. Mengisi pertanyaan pada poin **Penyedia Jasa (Vendor)**, kemudian klik tombol **Next**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/VJXimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/VJXimage.png)
9. Mengisi pertanyaan pada poin **Risiko**, kemudian klik tombol **Next**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/c8Simage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/c8Simage.png)
10. Upload dokumen pendukung yang dibutuhkan, kemudian klik tombol **Buat Pengajuan** ![](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/embedded-image-u6vv5ryz.png)
11. Klik tombol **OK** [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/OHLimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/OHLimage.png)
12. Pengajuan berhasil dibuat [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/Ytgimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/Ytgimage.png)
13. User dapat melihat perkembangan pengajuan melalui History Pengajuan [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/3Ldimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/3Ldimage.png)
14. User dapat melihat nomor tiket dan status pengajuan melalui ***Link*** yang tercantum pada email [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/Uyvimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/Uyvimage.png)
15. Pengajuan berhasil disetujui [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/C4Qimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/C4Qimage.png)
16. User akan mendapat email pemberitahuan dengan informasi **status** dan ***Link*** detail proses di dalamnya [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/YIgimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/YIgimage.png)
17. Refresh page secara berkala untuk melihat perkembangan History Status [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/Ywiimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/Ywiimage.png)
18. User akan mendapat email pemberitahuan terkait status pengajuan, kemudian klik ***Link*** untuk melihat detail [![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/JL9image.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/JL9image.png)
19. Progress 1-99%, status berubah menjadi **On Progress**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/bLRimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/bLRimage.png)
20. Progress 100%, status berubah menjadi **Done**[![image.png](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/scaled-1680-/B1Uimage.png)](https://kb-sla.wika.co.id/uploads/images/gallery/2025-03/B1Uimage.png)